Terms and conditions

1. Introduction

Welcome to Haven Lamps. By accessing or using our website, purchasing our products, or interacting with our services, you agree to follow the Terms & Conditions outlined below. These terms apply to all customers, visitors, and users of havenlamps.com. If you do not agree with any part of these terms, you should not use our website or services.

2. Product Information

We work to ensure that all product descriptions, images, measurements, and specifications are accurate and up to date. However, slight variations may occur due to lighting, manufacturing differences, or screen display settings. Prices and availability of products may change without prior notice. Haven Lamps reserves the right to update or discontinue any product at any time.

3. Ordering & Payments

Customers are responsible for providing accurate and complete information when placing an order. We accept payments through trusted third-party payment providers for secure processing. If a payment fails or is flagged as suspicious, we may cancel or hold the order until verification is completed. Haven Lamps is not responsible for delays caused by incorrect shipping information provided by the customer.

4. Shipping & Delivery

All orders are processed within 1–3 business days. Once processed, orders are shipped through DHL, our official international logistics partner. Standard delivery time is estimated between 28–42 days, depending on destination and customs clearance. A complete and detailed Shipping Policy is available on our website for reference.

5. Returns & Exchanges

We offer returns within 30 days of delivery as long as the product is unused, undamaged, and returned with original packaging and accessories. We also provide free exchanges; once we receive the returned item, we ship the replacement product within 14 days at no extra cost. Items such as clearance products, customized items, or items damaged due to misuse are not eligible for return unless defective. Full details are available in our Return & Exchange Policy.

6. Warranty

Unless specifically stated, our products do not include manufacturer warranty. Haven Lamps is not responsible for damages caused by improper installation, electrical issues, or misuse of the product. We recommend installation by a professional electrician for all ceiling and lighting fixtures.

7. Limitation of Liability

Haven Lamps is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or website. This includes, but is not limited to, installation errors, electrical mishandling, or damages caused by third-party service providers. Website downtime, errors, or delays may occur due to maintenance or technical issues, and Haven Lamps is not responsible for such disruptions.

8. Privacy & Data Protection

Your privacy and personal information are governed by our Privacy Policy. By using our website, you consent to the collection and use of your information as described in the Privacy Policy.

9. Intellectual Property

All content on havenlamps.com—including product images, designs, logos, text, graphics, and layout—is the property of Haven Lamps. No content may be copied, reproduced, distributed, or used without written permission from Haven Lamps.

10. Changes to Terms

Haven Lamps may update or revise these Terms & Conditions at any time. Any changes will be posted on this page with a new effective date. Continued use of our website indicates acceptance of the updated terms.

11. Governing Law

These Terms & Conditions are governed by and interpreted according to the laws of the State of Colorado, USA. Any disputes will be handled under Colorado jurisdiction.

12. Contact Information

For questions regarding these Terms & Conditions, you may contact us at:

Haven Lamps
Address: 1232 Ancestra Dr
Fountain, CO 80817, USA
Email: havenlamps@gmail.com
Phone: +1 (719) 387-4928
Open Hours: Sunday – Saturday, 8:30 AM – 8:30 PM