FAQ

FAQ

About Haven Lamps

Q: What is Haven Lamps?
A: Haven Lamps is a U.S.-based lighting company specializing in large ceiling-mounted and hanging light fixtures for residential and commercial spaces. We offer modern, high-quality statement lighting designed to elevate interiors while maintaining durability and safety standards.

Q: Where are you located, and how can I contact you?
A: Our headquarters and warehouse are located at 1232 Ancestra Dr, Fountain, CO 80817.
You can contact us by:

Business Hours: Sunday–Saturday, 8:30 AM – 8:30 PM (MT)

Q: Are you a legitimate U.S. business?
A: Yes. Haven Lamps is a registered U.S. business.
EIN: 33-3459338

Products & Sourcing

Q: Where do your products come from?
A: We import our lighting fixtures directly from trusted manufacturers in China. Most products are stocked at our own U.S. warehouse, where they are inspected for quality, safety, and finish before being sold to customers.

Q: What types of lighting do you sell?
A: We specialize in large-scale and statement lighting, including:

  • Multi-ring chandeliers

  • Modern LED chandeliers

  • Pendant lights

  • Flush and semi-flush mounts

  • Large fixtures for living rooms, dining rooms, foyers, and commercial spaces

Q: Do your fixtures include bulbs and installation hardware?
A: Most fixtures include all required mounting hardware and compatible bulbs or integrated LED systems. What’s included is clearly listed on each product page.

Safety, Certification & Quality

Q: Are your lights UL, ETL, or CE certified?
A: Certification varies by model. Many of our fixtures meet UL, ETL, or CE safety standards. Please refer to individual product pages or contact us if you require a certified fixture for a specific project.

Q: How do you ensure product quality?
A: Each fixture undergoes inspection at our U.S. warehouse, including checks for wiring safety, structural integrity, finish quality, and packaging before shipping.

Shipping & Delivery

Q: How long does shipping take?
A:

  • In-stock U.S. warehouse items: 4–7 business days

  • Special order or limited-stock items: 2–6 weeks

Estimated delivery times are shown at checkout.

Q: Do you ship across the United States?
A: Yes, we ship to all 50 U.S. states. For international or U.S. territory shipping, please contact us for a custom quote.

Q: How are large or fragile fixtures packaged?
A: We use reinforced packaging, including foam inserts, double-walled boxes, and protective corner supports to minimize the risk of transit damage.

Q: How can I track my order?
A: Once your order ships, you’ll receive an email with tracking details. If you do not receive tracking information, please contact us.

Installation & Returns

Q: Is installation included?
A: Installation is not included. Most fixtures are compatible with standard electrical boxes and should be installed by a licensed electrician. Installation guides are provided.

Q: What is your return policy?
A: We accept returns for unused and undamaged items within 30 days of delivery. Products must be returned in original packaging. Please contact us for a Return Authorization (RMA) before sending any item back.

Q: What if my item arrives damaged?
A: Please notify us within 48 hours of delivery with clear photos of the damage and packaging. We will arrange a replacement or refund as quickly as possible.

Warranty & Support

Q: Do your products come with a warranty?
A: Yes. Most fixtures include a 1–3 year manufacturer's warranty, depending on the product. Warranty details are included with your order.

Q: Do you offer replacement or spare parts?
A: Yes. We stock common replacement parts such as canopies, rods, adapters, and bulbs. Contact us with your order number and product name for assistance.

Trade, Bulk & Custom Orders

Q: Do you offer trade or wholesale pricing?
A: Yes. We work with interior designers, contractors, builders, and retailers. For trade pricing or bulk orders, please email us with “Trade Inquiry” in the subject line.

Q: Do you offer custom or private-label manufacturing?
A: Yes, customization and private-label options are available for qualified volume orders. Lead times and minimum order quantities apply.

Payments & Taxes

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, Shopify Pay, and bank transfers for approved B2B or trade orders.

Q: Do you charge sales tax?
A: Sales tax is calculated at checkout based on the shipping destination and applicable state laws.

Product Care & Troubleshooting

Q: How should I care for my light fixture?
A: Clean with a soft, dry cloth. Avoid harsh chemicals or abrasive cleaners. Always turn off the power at the breaker before cleaning.

Q: My light is flickering or not working — what should I do?
A: Check wiring and bulb connections (with power off). For integrated LEDs, ensure dimmer compatibility. Contact support for troubleshooting or replacement assistance.

Final Support

Q: I still have questions — how can I reach you?
A: We’re happy to help.
📧 Email: havenlamps@gmail.com
📞 Phone: +1 (719) 387-4928
🕒 Hours: 8:30 AM – 8:30 PM (Daily)