FAQ
FAQ
Q: What is Haven Lamps?
A: Haven Lamps is a U.S.-based lighting company specializing in large ceiling-mounted and hanging lights for residential and commercial spaces. We source modern, high-quality fixtures directly from vetted manufacturers in China and deliver them across the United States.
Q: Where are you located and how can I contact you?
A: Our headquarters/warehouse address is 1232 Ancestra Dr, Fountain, CO 80817. You can reach us by phone at +1 (719) 387-4928 or by email at havenlamps@gmail.com
. Our website is havenlamps.com. Business hours: Sunday–Saturday, 8:30 AM – 8:30 PM.
Q: Are you a legitimate U.S. business?
A: Yes. Haven Lamps is registered in the United States. Our EIN is 33-3459338.
Products & Sourcing
Q: Where do your products come from?
A: We source our fixtures directly from trusted manufacturers in China. We maintain strict quality control and inspection procedures to ensure each piece meets our safety and finish standards before it ships.
Q: What types of lights do you sell?
A: We specialize in large ceiling and hanging lights: multi-ring chandeliers, pendant lights, modern LED chandeliers, flush and semi-flush mounts, and statement fixtures suited for living rooms, dining rooms, foyers, and commercial spaces.
Q: Do your fixtures come with bulbs and hardware?
A: Most of our fixtures include the required mounting hardware and compatible bulbs or integrated LEDs. Product pages clearly state what is included. If a product does not include bulbs or a specific mounting kit, that will be listed in the product details.
Safety, Certification & Quality
Q: Are your lights UL/ETL/CE certified?
A: Many of our fixtures are safety-certified. Certification (UL, ETL, CE) varies by model — check the individual product page for certification details. If you need a certified model for a specific project, our team can recommend options.
Q: What quality inspections do you perform?
A: Each shipment undergoes pre-shipment inspections that cover wiring, finish, structural integrity, and packaging. We test wiring and connections for safety and inspect finishes for consistent quality.
Shipping & Delivery
Q: How long does shipping take?
A: Shipping time depends on stock status and destination. Many items ship from our U.S. warehouse and arrive within 3–7 business days. For items shipped directly from our suppliers, lead time can be longer — typically 2–6 weeks. Exact shipping estimates are shown at checkout.
Q: Do you ship to all U.S. states?
A: Yes — we ship to all 50 states. If you need shipping to a U.S. territory or international delivery, contact our support team for a custom quote.
Q: How will my large fixture be packaged?
A: We use custom protective packaging: foam inserts, double-walled cartons, and corner protection. For oversized or fragile fixtures we add extra cushioning and clear handling instructions to reduce transit damage.
Q: How can I track my order?
A: After your order ships you will receive a confirmation email with tracking information. If you don’t receive tracking details, contact us at havenlamps@gmail.com
or +1 (719) 387-4928.
Installation & Returns
Q: Is installation included?
A: Installation is not included with standard purchases. Most fixtures are designed for standard electrical boxes and are straightforward for a licensed electrician. We provide installation guides and, where helpful, video guides. For large projects, we can advise on professional installers in your area.
Q: What is your return policy?
A: We accept returns for most unused, undamaged items within 30 days of delivery. Fixtures must be returned in their original packaging. Return shipping costs may apply. Please contact customer service before returning so we can issue an RMA and give return instructions.
Q: What if my item arrives damaged?
A: If a fixture arrives damaged, please notify us within 48 hours with photos of the damage and the packaging. We will arrange a replacement or partial/full refund quickly after reviewing your claim.
Warranties & Support
Q: Do your products have warranties?
A: Yes. Most of our fixtures include a manufacturer warranty (typically 1–3 years). Warranty details vary by product — see the product page or warranty card included with the shipment for specifics. For warranty support, email havenlamps@gmail.com
with your order number and photos.
Q: Do you offer spare parts?
A: We keep common spare parts (canopies, rods, adapters, bulbs) in stock. If you need a replacement part, contact support with your order number and product name; we’ll help source what you need.
Bulk, Trade & Custom Orders
Q: Do you supply trade or wholesale orders?
A: Yes. We work with interior designers, contractors, and retailers. For trade pricing, bulk discounts, or ongoing supply agreements, email havenlamps@gmail.com
or havenlamps@gmail.com
with “Trade Inquiry” in the subject line.
Q: Can you customize a fixture or do private label manufacturing?
A: We offer customization and private-label options for qualified volume orders. Custom finishes, sizes, and branding can often be arranged. Please allow longer lead times and minimum order quantities for custom projects.
Payments & Taxes
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and (where enabled) Shopify Pay. For large B2B or trade orders we can invoice via bank transfer — contact sales for details.
Q: Do you charge sales tax?
A: Sales tax is charged according to applicable U.S. state laws based on the delivery address. Tax will be calculated at checkout.
Product Care & Troubleshooting
Q: How do I care for my new light fixture?
A: Clean fixtures with a soft, dry cloth. Avoid harsh chemicals or abrasive cleaners. For metal finishes, use only manufacturer-recommended cleaners. Always turn off power at the breaker before cleaning.
Q: My LED has flicker or doesn’t turn on — what do I do?
A: First check the bulb and connections (power off before inspecting). If integrated LED, confirm compatibility with dimmers and wiring. Contact our support team with your order number and a description; we’ll guide you through troubleshooting or replacement.
SEO / Online Content & Resources
Q: Do you provide product images and spec sheets for my project?
A: Yes. For contractors and designers we can provide high-resolution images, spec sheets, and installation guides. Contact havenlamps@gmail.com
with your request and the product SKU.
Q: Do you have a downloadable guide or catalog?
A: We do offer downloadable resources and curated product guides. Visit havenlamps.com/resources or contact us to request the latest PDF catalog.
Final Notes
Q: I still have a question — who can I talk to?
A: We’re happy to help. Email us at havenlamps@gmail.com
or call +1 (719) 387-4928 during business hours (8:30 AM–8:30 PM daily). For trade or large orders, include “Trade Inquiry” in your email subject and we’ll respond with tailored information.