Shipping System

1. Order Processing Time

All orders placed through Haven Lamps are processed within 1–3 business days.
During this time, we prepare, inspect, and package your items to ensure safe and secure delivery.

2. Shipping Method

We ship all products exclusively through Fedex& Ups, our trusted international logistics partner.
Fedex& Ups handles the full delivery process, including international transit and customs clearance.

3. Delivery Time

After your order has been processed and shipped, the estimated delivery time is:
28 to 42 days, depending on:

Destination and local postal handling

Customs clearance time

Seasonal or carrier-related delays

Delivery times may vary, but we closely monitor each shipment to ensure smooth transit.

4. Shipping Cost

Shipping is completely free for all customers.
There are no hidden fees, and we do not charge extra for packaging, handling, or standard shipping.

5. Tracking Information

Once your order has shipped, you will receive an email containing your Fedex& Ups tracking number.
You can track your package at any time through the Fedex& Ups tracking portal.

6. Customs, Delays & Unexpected Issues

Although Fedex& Ups manages international shipping efficiently, occasional delays may occur due to:

Customs inspections

Weather conditions

High-volume shipping seasons

Local carrier handling

Haven Lamps is not responsible for delays caused by factors outside our control, but our support team is always available to assist.

7. Lost or Delayed Packages

If your package appears delayed, stuck in transit, or lost, please contact us at havenlamps@gmail.com with your order number.
We will work directly with DHL to investigate and resolve the issue as quickly as possible.

8. Contact Information

For any shipping-related questions or support, you may contact us:---

Haven Lamps
Address: 1232 Ancestra Dr
Fountain, CO 80817, USA
Email: havenlamps@gmail.com
Phone: +1 (719) 387-4928
Open Hours: Sunday – Saturday, 8:30 AM – 8:30 PM