Payment Policy

Payment Policy

Effective Date: January 1, 2025
Business Name: Haven Lamps
Website: havenlamps.com
Email: havenlamps@gmail.com
Phone: +1 (719) 387-4928
Address: 1232 Ancestra Dr, Fountain, CO 80817, USA

1. Payment Methods

Haven Lamps accepts secure payments via PayPal and all major credit/debit cards (Visa, MasterCard, American Express, Discover) through Shopify’s payment gateway. All transactions are processed securely using PayPal’s industry-standard encryption, ensuring your payment information is protected.

2. Payment Processing

Once an order is placed, payment is authorized immediately.

All orders are processed within 1–3 business days before shipping.

Shopify and PayPal work together to confirm and verify payments.

You will receive an email confirmation once your payment is successfully completed.

3. Security & Fraud Prevention

Haven Lamps and PayPal use advanced security measures, including SSL encryption and fraud detection systems.

We may request additional verification for large or suspicious transactions to protect your account.

Your payment information is never stored on our servers and is handled exclusively by PayPal’s secure system.

 

4. Currency & Billing

All prices are listed in USD (United States Dollar).

Billing information must match the payment method used to prevent delays or cancellations.

In case of discrepancies, Haven Lamps reserves the right to cancel or hold the order until verification is complete.

 

5. Refunds & Disputes

Refunds, returns, or exchanges are handled according to our Return & Exchange Policy.

Any refunded payments will be credited to the original payment method.

If a payment dispute arises, Haven Lamps will cooperate with PayPal and Shopify to resolve the issue promptly.

 

6. Recurring Payments / Subscriptions (If Applicable)

Currently, Haven Lamps does not offer subscription-based products or recurring billing.

For any future subscription services, detailed terms will be provided at the checkout page.

 

7. Contact Information

For questions regarding payments, transactions, or billing, please contact us:

Haven Lamps
1232 Ancestra Dr
Fountain, CO 80817, USA
Email: havenlamps@gmail.com
Phone: +1 (719) 387-4928
Open Hours: Sunday – Saturday, 8:30 AM – 8:30 PM