Refund & Return

1. General Return Policy

We want every customer to be fully satisfied with their purchase. If you are not happy with your order for any reason, you may return the product within 30 days from the date of delivery.
To be eligible for a return, the item must be:

In its original condition

Undamaged and unused

Returned with all accessories, packaging, and documentation

Once we receive the returned item and inspect it, we will process your refund to the original payment method.

2. Exchange Policy (Free Exchange)

If you would like to exchange your product instead of requesting a refund, we offer a free exchange service.

You must return the original product within 30 days of delivery.

Once we receive the returned item, we will ship the replacement product within 14 days, completely free of charge.

Exchanges are only provided for the same value item or a similar product of your choice.

3. Shipping for Returns & Exchanges

All return items must be shipped back using the instructions provided by our support team.
We use Fedex& Ups as our primary shipping partner for both:

Customer return shipments

Replacement product deliveries

In some cases, we may provide a prepaid shipping label depending on the situation and the condition of the returned item.

4. Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 48 hours of delivery with:

Order number

Photos or videos of the issue

We will review the case and arrange a return, replacement, or refund at no additional cost.

5. Non-Returnable Items

The following items cannot be returned unless defective:

Clearance or final-sale items

Customized or modified lighting products

Items damaged due to customer misuse or incorrect installation

 

6. Processing Time

Return inspection and refund processing: 3–7 business days after we receive the item

Replacement shipping: Within 14 days after the returned item is received

Refund time may vary depending on your bank or payment provider.

7. How to Start a Return or Exchange

To request a return or exchange, contact us at:
havenlamps@gmail.com
Please include your name, order number, and the reason for the return.

Our support team will guide you through the next steps.

8. Contact Information

If you have any questions regarding returns or exchanges, feel free to reach us:

Haven Lamps
Address: 1232 Ancestra Dr
Fountain, CO 80817, USA
Email: havenlamps@gmail.com
Phone: +1 (719) 387-4928
Open Hours: Sunday – Saturday, 8:30 AM – 8:30 PM